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KLH Terms & Conditions

These Booking Conditions are agreed between Kalkan Luxury Holidays and you as the holiday maker. “We”, “us” or “our” are references to us an agent Kalkan Luxury Holidays or the accommodation owner.

“You” or “your” are references to the person making the booking on behalf of the holiday party and all members of the holiday party as are confirmed at the time of booking.

No other person may be a member of the holiday party nor may they stay at the booked accommodation at any time during the period of booking. Any booking is subject to the conditions below.

These Booking Conditions form the basis of your contract with us so please do read them carefully. Nothing in these Booking Conditions affects your normal statutory rights. These Booking Conditions, together with the Quote, the Cancellation Policy and our confirmation email contain the entire agreement between us, and you relating to the Booking and supersedes any previous agreements, arrangements, or discussions.

Accuracy at point of sale - the information and descriptions supplied regarding Kalkan Luxury Holidays accommodation are believed to be accurate and offered in good faith. Some changes during your stay may be dictated by local circumstances, necessity for maintenance or repair (eg: swimming pools), unfavourable weather conditions, fuel shortages, power cuts or other circumstances beyond the accommodation owner and Kalkan Luxury Holidays control. If Kalkan Luxury Holidays is advised of any such issues, we will endeavour to inform you in advance, however Kalkan Luxury Holidays cannot be held liable in such circumstances.

Amendments to our Booking Terms & Conditions - We reserve the right to amend, add or withdraw any of our booking terms and conditions at any time and without notice.

Arrival and departure time

You may arrive at your accommodation after the time specified by us on the Arrival Date for your holiday, and you must leave by the time specified by us on the Departure Date.

Unless otherwise specified, the arrival time is 15:00 on the Arrival Date and the departure time is 10:00 on the Departure Date. This allows time for the accommodation owner to arrange for the appropriate cleaning after and before your stay for other guests. Please bear these times in mind when booking your flights. Some flexibility with these times may be possible, subject to availability and in some cases, at additional cost, however, this would be at the discretion of the Owner (arranged via Kalkan Luxury Holidays) and must be by prior arrangement.

Local beach clubs and hotels have facilities for the day should you need somewhere to stay awaiting a late flight. If your arrival is delayed, you must inform us immediately so that alternative arrangements may be made with the owner and our local Accommodation Manager. If you fail to do so you may not be able to gain access to your accommodation.

If you fail to arrive by noon on the day after the Arrival Date and you have not advised us of your anticipated late arrival, we may treat the Booking as having been cancelled by you and we shall be under no obligation to refund you for fees already paid to us.


Cancellations

We acknowledge that sometimes a cancellation is unavoidable. We strongly recommend you take out travel insurance at the point of making a reservation and definitely before you travel as we cannot be held responsible for any personal injury or loss/damage/theft of guests personal belongings whilst staying at a accommodation renting via Kalkan Luxury Holidays.

In the event of a cancellation of any kind we regret that you will lose the non-refundable reservation deposit payment as per the terms within the cancellation policy provided to you.

Complaints

We sincerely hope your holiday arrangements run as smoothly as possible and you enjoy your time at your accommodation. However, if you do feel the need to complain, we recommend that you immediately inform the Accommodation Manager or agent or contact us directly at info@kalkanluxuryholidays.co.uk.

It is often extremely difficult (and sometimes impossible) to resolve issues unless we are promptly notified. Discussion with us whilst you are in residence at Kalkan Luxury Holidays will usually enable any problems to be resolved promptly and to satisfaction. Complaints of a transient nature (for example, regarding preparation of Kalkan Luxury Holidays or equipment malfunction) cannot possibly be investigated unless registered whilst you are in residence. If you fail to follow this procedure, there will be less opportunity to investigate and rectify your complaint to your satisfaction during your stay. If you are still not satisfied, you must put your complaints in writing immediately on return to the UK (or at the very least within 28 days of your return) to info@kalkanluxuryholidays.co.uk.

Kalkan Luxury Holidays shall be entitled to a reasonable period of time within which to investigate any written complaint received from you and to respond thereto before any arbitration or other legal proceedings are initiated by or on your behalf.


Confirmation of your booking

Immediately upon receipt of the holiday confirmation from Kalkan Luxury Holidays, you must check the details and notify Kalkan Luxury Holidays of any mistakes/errors made by Kalkan Luxury Holidays as soon as possible and in any event within 7 days; no changes can be made to the booking after this time. Kalkan Luxury Holidays reserves the right to charge a £25 amendment fee to administer/correct any error by you. Any request for changes to be made must be in writing from the person who made the booking (the lead guest).

Contract

These terms and conditions (together with the other information on our website and social media form part of the contract between the person making the booking, acting on behalf of everyone named on the booking form (hereinafter called 'you') and Kalkan Luxury Holidays or local agent. The contract between you and Kalkan Luxury Holidays exists when Kalkan Luxury Holidays issues your holiday confirmation and is in receipt of your initial payment. All arrangements are made subject to the following terms and conditions. By making a booking with us via email, our website, our online booking form, by telephone or in person, you agree to be bound by these terms and conditions.

Damage deposit

The Damage Deposit may be used for any repair and/or replacement of the accommodation for furnishings, fixtures and fittings that are necessary after your stay. Any damage liability rests totally with you. If any damage occurs (accidental, wilful, reckless, or otherwise) or if the accommodation is left in an unacceptable condition, then the resolution of any dispute shall be between you and the owner of the accommodation.

The payment of your security deposit does in no way exclude you from your responsibility to take every care of your holiday accommodation. The accommodation will be presented in good order and should be left as such. Should no damage have occurred during your stay then the breakage deposit will be returned to you.

Additional payment for any proven claim more than the damage security/breakage deposit will be requested by the owner via Kalkan Luxury Holidays directly from you. The owner has the right to invoice you the balance for all breakages, damages, or losses in the event that these costs exceed the Security Deposit. If no deductions are required, the Damage Deposit (or the balance, if deductions have been made) will be returned to you within 14 days of the end of your holiday. Any Other Fee(s) shall be described in the Quote and are non-refundable.

Data protection and privacy - Kalkan Luxury Holidays’ relationship with you is valuable and we understand the importance you place on your privacy and the security of any information which personally identifies you. Kalkan Luxury Holidays’ privacy policy shall be deemed to be incorporated into these booking terms conditions. Contact and other information essential to manage bookings is kept electronically and may be passed to the owner of the accommodation or authorized agent for booking and management purposes only. You consent to this by placing a booking. We commit to keeping any information we obtain from you in a secure environment. With the exception of passing identity information to the owner and relevant Turkish authorities for the purpose of complying with local legislation, we never share your data with anyone outside the business and we never collect data about you automatically on our website. We retain your data only if necessary, for tax and insurance purposes or to fulfil legislative requirements. We do not store any bank or passport details. Please also see our privacy notice on our website.

Departure time (see Arrival time above)

Force Majeure - No liability can be accepted by the owner of the accommodation or Kalkan Luxury Holidays when the contract is affected by force majeure. In the context of these terms and conditions 'force majeure' is any event that we could not, even with due care, foresee or avoid. These events include, but are not limited to; war, threat of war, riot, civil commotion or strife, hostilities, industrial dispute, natural disasters, acts of god, terrorist activity, threat of terrorist activity, adverse weather conditions, airport closure, government action, changes to Foreign & Commonwealth Office travel advice, technical problems with transportation or any other events beyond the owner or Kalkan Luxury Holidays’ control.

Help on Holiday - If you need assistance whilst at your accommodation, in the first instance, you should contact the Accommodation Manager and they will be more than happy to assist you in any way they can. Relevant contact details will be provided on your travel documents. If you cannot contact the Accommodation Manager in the case of an emergency, please do not hesitate to contact us at info@kalkanluxuryholidays.co.uk

Indemnity by you for your party - When you book accommodation through Kalkan Luxury Holidays you accept responsibility for any damage to to the accommodation and its contents caused by you or a member of your party. The owner of the accommodation and Kalkan Luxury Holidays reserves the right to terminate (before or after departure) your holiday or that of any member of your party due to your or their misconduct, within our reasonable opinion. In these circumstances full cancellation charges apply and no refund will be given. Furthermore, the villa owner or Kalkan Luxury Holidays shall be under no obligation to pay compensation or meet any costs or expenses you may incur as a result of your accommodation being terminated. You agree to indemnify us against any claims (including legal costs) made against us. You are also liable to make reimbursement to the accommodation provider for any damage caused, before you end your stay.

Inventory - a detailed inventory of all items situated at your accommodation is held by the accommodation owner. You agree not remove any items listed on the inventory. In the event any items are removed an allowance for brand new replacement cost will be deducted from the damage deposit before the balance is refunded to you.

Keys - You will be provided with one set of keys to your accommodation. You agree to leave those keys in the safety deposit box or where the Accommodation Manager has arranged with you on departure or hand them to the Accommodation Manager if present. If keys are taken on your departure from Kalkan Luxury Holidays, the sum of £150.00 will be deducted from the Security Deposit to cover the cost of replacement keys and/or locks. Where present, a code to a deposit box will be provided prior to your arrival or upon being greeted by the Accommodation Manager

Liability - yours - Your (and all other members of your party’s) personal belongings and vehicles (together with their contents) are left at the rental property entirely at their own risk. The owner of the accommodation or Kalkan Luxury Holidays shall not accept any liability for any loss or damage to your (and all other members of your party’s) personal belongings and vehicles (including their contents) during your holiday.

Liability - ours - Our maximum liability for losses you suffer as a result of us acting in breach of these terms and conditions is strictly limited to the total fees you have paid for the Booking. We shall not be liable for any losses which are not a foreseeable consequence of us breaking these Booking Conditions. Losses are foreseeable where they could be contemplated by you and us at the time your Booking is confirmed by us. Your Booking is made as a consumer for the purpose of a holiday and you acknowledge that we shall not be liable for any business losses howsoever suffered or incurred by you. We shall not be liable to you for any personal injury or damage to or loss of personal property, except where the injury, damage or loss is caused by our negligence. This does not exclude or limit in any way our liability for death or personal injury caused by our negligence or for fraudulent misrepresentation; or for any matter for which it would be illegal for us to exclude or limit, or attempt to exclude or limit, our liability. The owner of the accommodation or Kalkan Luxury Holidays accepts no liability whatsoever for any aspect of the arrangements and in particular, accepts no liability for any loss, personal injury/illness or death however incurred. Kalkan Luxury Holidays shall not accept liability for loss of main services such as electricity or water supplies, nor any actions taken in the vicinity of Kalkan Luxury Holidays by any authority over which there is no control. Refunds or compensation would not be payable and cancellation charges would still apply.

Law - The contract between you and us is governed by the law of England and Wales and we both agree that any dispute, matter or other issue which arises between us shall be dealt with by the Courts of England and Wales. Information held therein is believed to be correct at the time of writing.

Lead Guest - The lead guest is the person or agency that holds the booking, to whom all correspondence and invoices are addressed and who is responsible for the rental. Spouse's names are not considered interchangeable. Where two or more people are included in the same booking, the person making the booking shall be deemed to accept terms and conditions on the basis that he/she acts as an agent for all members of the party and accepts these booking conditions on behalf of each member of the party.

Misbehaviour - We reserve the right to terminate, without notice, the arrangements of any customer whose behaviour, in our opinion, is likely to cause annoyance, distress or danger to any third party. If you are prevented from travelling because you appear to any person in authority to be unfit to travel, or likely to cause discomfort or disturbance to other customers, our responsibility will cease. Full charges will apply, and we will be under no obligation to provide a refund, compensation, or any further assistance. Parents/guardians are responsible for the supervision/behaviour of young children and teenagers.

Out of ‘Season’ bookings - The ‘Season’ in Kalkan runs from May to end October. During this time building and construction work is prohibited in Kalkan, but work of a quieter nature may still occur at beginning of May. If you wish to make a booking outside of these dates, it is possible that construction projects may be going on in the area. Kalkan Luxury Holidays cannot be expected to know about all building projects in Kalkan and so bookings outside the ‘season’ cannot be guaranteed to be unaffected by construction works.

Payment terms -The total cost is payable in stages. The non-refundable reservation payment is taken to secure your dates. The remaining payment must be paid 90 days prior to your arrival date. At this time, you will also pay a damage deposit (as per written communication) for the accommodation. This will be refunded within 14 days after your departure subject to confirmation of no breakages etc.
Price - what’s included? Use of the stated accommodation, as booked for the people named on the booking form, including utilities and facilities which are advertised in the accommodation description as being available at no extra cost, plus the services of the local agent where applicable

Price - What the price does not include? - Security/damage deposits, en-route hotels, short and long sea crossings, flights, car hire, transfers, car parking, taxis, visa, excursions, food, beverage, pool heating and holiday insurance are not included in the price.

Price Guarantee - Prices do change from time to time; prices go up as well as down and you will be able to determine your up to date price for your chosen accommodation prior to confirming your booking. We guarantee that once you have made your booking, we will not increase the price of your accommodation unless an amendment to dates or party size has been made. Please note that once you have agreed a price and made your booking this is the price you pay. If the price decreases, you are not entitled to the accommodation at the changed rate.

Reservation deposit payment - This is paid by you on booking to secure your chosen dates. It is non-refundable. In the event of a cancellation of any kind you will lose the non-refundable reservation payment unless within the parameters set within the cancellation policy. This payment has been paid to secure your dates which could be available to other guests, also interested in those dates. It also covers our time and inconvenience of having to find other guests to take those dates. We also may not get an exact match on dates, or the same price.

Safety - Please be as vigilant as you would be at home and ensure you take sensible precautions to protect your belongings - do not leave valuables or keys in sight of windows and do not leave doors or windows open when away from your accommodation or at night. You must accept responsibility for the behaviour and welfare of any children in your party. Every effort is made to ensure safety in your accommodation, however, any children staying at the accommodation do so at your risk. Use of the swimming pool is entirely at your risk. Pools are often not gated or fenced. We accept no responsibility for damage or injury to any persons using the swimming pool at your accommodation. You agree to take care within your accommodation and gardens and consider the risks posed by balconies and the swimming pool to children. Swimming pools should be accessed by the steps and not by jumping or diving in. Please supervise children at all times in and around the pool. Care should be taken on any flooring outside your accommodation and on the flooring inside your accommodation. Such flooring can be hazardous when wet.

Smoking - You shall not smoke within your accommodation. Smoking is permitted outside of the external walls of your accommodation, but an ashtray must always be used and all cigarettes must be fully extinguished in the ashtray after use. In the event that the smoking policy is breached. We will levy a charge for laundry and additional cleaning of your accommodation in the sum of £200.00, this will be deducted from the Security Deposit.

Third party Bookings (Airport Transfers, Car Hire, Gulet Trips + Excursions) - For all such bookings, your contract will be with the supplier of the arrangements concerned. The suppliers' terms and conditions will apply to your contract. Copies of these terms and conditions will be made available upon request. We have no liability for any transfer, car hire, Gulet trip or excursion arrangement and in particular any liability for illness, personal injury, death, or loss of any kind. Any claims for damages, injury, illness or death arising from these services must be brought against the supplier concerned and will be under the jurisdiction of the law of the country in which the service is provided.

Transfer of booking - you may not transfer your Booking or any rights and responsibilities under these Booking Conditions to any other person, without our prior written consent (following liaison with the accommodation owner). If, at any time, any part of these Booking Conditions is held to be unenforceable for any reason under any applicable law, that part shall be deemed omitted and the enforceability of the remaining parts shall not in any way be affected by that omission.

Visas travel insurance - It is your responsibility to ensure that: any specific passport, visa and health requirements are obtained, Turkish visas must be obtained prior to travel (if required). This is the link to the government portal https://www.evisa.gov.tr/en. All members of your party, including infants must have a valid passport within 6 months of expiry from your departure date. Each member of your party is covered by adequate travel insurance to cover all aspects of your holiday (including cover for cancellation, curtailment, evacuation, flight delays, loss and damage to baggage and other personal property as well as comprehensive health insurance including medical expenses and repatriation coverage). If you fail to take out adequate insurance cover, we will not be liable for any refunds or losses, howsoever arising, in respect of which insurance cover would otherwise have been available.

Your obligations - during the period of the holiday, you (personally and on behalf of all other people visiting the accommodation) undertake (for the benefit of the Accommodation Owner and Kalkan Luxury Holidays) as follows:

• to arrive after the designated check in time on the arrival day and to vacate your accommodation by the designated check out
time on the day of departure unless prior arrangements have been agreed with the owner via Kalkan Luxury Holidays and/or the holiday
confirmation states otherwise.
• that the number of people occupying your accommodation will not exceed the number stated on the booking. You may not
significantly change the makeup of the party during your stay. If you do so, we may refuse to hand over your accommodation to
you or may require you to leave it. We shall treat any of these circumstances as a cancellation of the Booking by you, in which
case we shall be under no obligation to refund you for fees already paid to us.
• not allow any person other than guests booked and staying in your booked accommodation for their holiday to use the facilities
and amenities of the accommodation.
• that the booked accommodation will be used solely for the purpose of the holiday by you and your party.
• to show due consideration for other third parties (to include, but not limited to, refraining from abuses of the booked
accommodation and/or dangerous, offensive or rude behaviour to the accommodation owner, Kalkan Luxury Holidays our
representative or any third parties such as neighbours).
• to have consideration for other third parties and neighbours. This includes avoiding making excessive noise. If in our reasonable
opinion or in the reasonable opinion of any other person in authority, You or any member of your party behaves in such a way as to
cause or be likely to cause damage, upset, offence or distress to any third party or damage to the accommodation, or in any
way damage the reputation and/or goodwill of the accommodation name or Kalkan Luxury Holidays, We will be entitled, without prior notice, to terminate the
occupation of the persons(s) concerned. In this situation, the person(s) will be required to leave Kalkan Luxury Holidays
immediately. We will have no further responsibility to such person(s). No refunds will be made and We will not pay any expenses
or costs incurred as a result of such termination.
• to keep and leave the accommodation and the decorations and furnishings, including items such as kitchen equipment,
crockery and glasses clean and in good condition and you agree not to remove any such items from their original location.
• to not remove any items listed on the inventory.
• to report as soon as possible to the Accommodation Manager or Kalkan Luxury Holidays any breakages or damage caused by you or any of your
party members during the holiday and to reimburse Kalkan Luxury Holidays with the cost of replacement if the amount in question
exceeds the amount we hold as a security/damage deposit.
• to not cause any damage to the walls, doors, windows or any other part of the accommodation nor to do anything that may be
reasonably considered to cause a nuisance or annoyance to us or to any other occupier of adjoining or neighbouring properties
• to ensure that at the end of the holiday the accommodation is left in the same state of order and cleanliness in which it was
found. Kalkan Luxury Holidays reserves the right to charge you for any additional losses that are not covered by the
security/damage deposit.
• all members of your party are aware that the Accommodation Owner or Kalkan Luxury Holidays reserves the right to make a claim against you for any repair or
loss as a result of damage caused.
• to notify all other members of the party of these undertakings.
• in the event of a breach of any of the undertakings set out, Kalkan Luxury Holidays (or our representative) can refuse to allow you
to take possession of the accommodation or make you and your party leave the accommodation before the end of the
holiday. In either case, you shall be deemed to have cancelled the booking and you shall have no claim for compensation or
reimbursement whatsoever.
• to take all necessary steps to safeguard your personal property and possessions
• to take care to secure the accommodation at all times and take care of the keys.
• To not allow any animal(s) to enter the accommodation. Stray animals need feeding after you have left and there will be no
one to feed them. Guide dogs are allowed with advance notice and prior arrangement with Kalkan Luxury Holidays
• to ensure that each member of your party is covered by comprehensive travel insurance (including cancellation, flight delays, loss
and damage to baggage and other property) and health insurance (including evacuation and repatriation coverage)
• to allow us (or any representative of Kalkan Luxury Holidays) access to the accommodation at any reasonable time during
your stay for the purpose of essential repairs or in an emergency.
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